Support role in the migration of Maersk headquarters from a legacy Cisco PBX solution, to a voice solution based on Microsoft Teams. Helping AudioCodes configuring Azure SBCs to Orange Business Talk SIP trunks. Educating users onsite in designing and configuring call flows. contributing to high and low-level design documentation.
Installation and configuration of Microsoft Direct Routing based on AudioCodes Azure SBCs in EMEA, AMER and APAC regions. Migration of 40+ sites with Skype for Business and traditional PBX solutions based on Cisco and other legacy solutions. Design of dialplans and voice policies in the Teams tenant as well as implementing the configuration, testing of Teams client and devices such as AudioCodes C450HD and C448HD.