Contingency agreements

An emergency contract must ensure that the CUSTOMER always has the opportunity to get professional help in the event of incidents in the infrastructure and components that make up the Microsoft Telephony solution.

Together with the customer, we prepare a customer manual, which maps all sub-elements that make up the critical telephony platform, and will in the same connection provide input in relation to possible optimizations or remedying definite errors in the configuration.

Arkimentum provides the following services

✓ Direct access to certified consultants as 2nd level support

✓ 24/7/365 access

✓ Troubleshooting of critical incident started within <1 hour

✓ Proactive quarterly Roadmap meeting at no additional cost

✓ Reactive support

Contact our experts in contingency agreements

Thomas Juhl Olesen

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Torsten Egebirk

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Can we help you?

Contact us, we are always prepared with a helping hand! We are experts in our areas and have many years of experience from projects and customers in all sizes.