An emergency contract must ensure that the CUSTOMER always has the opportunity to get professional help in the event of incidents in the infrastructure and components that make up the Microsoft Telephony solution.
Together with the customer, we prepare a customer manual, which maps all sub-elements that make up the critical telephony platform, and will in the same connection provide input in relation to possible optimizations or remedying definite errors in the configuration.
✓ Direct access to certified consultants as 2nd level support
✓ 24/7/365 access
✓ Troubleshooting of critical incident started within <1 hour
✓ Proactive quarterly Roadmap meeting at no additional cost
✓ Reactive support
Contact our experts in contingency agreements
Based on extensive experience and with a focus on security and governance, I can ensure quality and progress in any Microsoft hybrid cloud project, I maintain my skills at all times, and I am up-to-date with relevant certifications on Azure, Office365 and Teams Voice.
With more than 20+ years of experience Torsten Egebirk has been around the table and is an experienced infrastructure consultant. To start with Torsten managed and supported servers, where daily operations and development of the IT infrastructure had focus, later programming also started to take a bigger part of his time, Torsten participated in government research projects on developing high precision field robots. Since 2006 Torsten has been consulting with Microsoft as a speciality but not limited to. VMWare, servers, networks and datacentre design including security on different layers surrounding the IT is also Torstens turf.
Contact us, we are always prepared with a helping hand! We are experts in our areas and have many years of experience from projects and customers in all sizes.